top of page

Vender Xpress Privacy Policy

Effective date: 26 July 2026

1. About this Privacy Policy

Vender Xpress respects the privacy of its customers, website visitors, prospective customers, site hosts, event organisers, contractors and other individuals who interact with the business.

This Privacy Policy explains how Vender Xpress collects, holds, uses and discloses personal information through:

  • the Vender Xpress website;

  • quote and contact forms;

  • machine orders and purchases;

  • vending placement applications;

  • event enquiries and bookings;

  • customer accounts;

  • payment and delivery processes;

  • managed vending machines, pods and trailers;

  • analytics, advertising and communications systems; and

  • other interactions with Vender Xpress.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to Vender Xpress, Vender Xpress will handle personal information in accordance with those requirements.

​

2. Who operates Vender Xpress

Vender Xpress is operated by:

Legal name: Tyrus Robert Ian Ridley
Trading name: Vender Xpress
ABN: 32 961 964 695
Email: Venderxpressglobal@gmail.com
Telephone: 0478 382 316
Business address: 546 Burnside Road, Gilberton, Queensland, Australia

References in this policy to “Vender Xpress”, “we”, “us” or “our” mean Tyrus Robert Ian Ridley trading as Vender Xpress.

 

3. Personal information we may collect

The types of personal information we may collect depend on how a person interacts with Vender Xpress.

Contact and identity information

We may collect:

  • full name;

  • business or organisation name;

  • job title;

  • email address;

  • telephone number;

  • billing address;

  • delivery address;

  • site address;

  • account login information; and

  • communication preferences.

Quote and purchase information

We may collect information relating to:

  • quote requests;

  • machines, pods, trailers or services of interest;

  • requested quantities;

  • purchasing timeframe;

  • order history;

  • invoices and payments;

  • delivery requirements;

  • freight quotations;

  • installation requirements;

  • warranty and service requests;

  • customer communications; and

  • finance enquiries.

Placement application information

When a person applies to host a Vender Xpress machine or pod, we may collect:

  • site name and address;

  • site contact details;

  • site photographs, videos or uploaded documents;

  • staff numbers;

  • visitor numbers;

  • estimated daily foot traffic;

  • operating hours;

  • access conditions;

  • available space;

  • electrical and connectivity information;

  • existing vending arrangements;

  • site security information;

  • delivery and forklift access details; and

  • other information relevant to assessing the site.

Event information

For event enquiries and bookings, we may collect:

  • event name;

  • event organiser details;

  • event location;

  • event dates and operating hours;

  • expected attendance;

  • site maps and photographs;

  • access and parking information;

  • electricity availability;

  • existing food or beverage arrangements;

  • advertising and sponsorship opportunities; and

  • information needed to assess whether a vending trailer is suitable.

Website and device information

When a person visits our website, we and our service providers may automatically collect:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • approximate location derived from an IP address;

  • pages viewed;

  • links selected;

  • referring website;

  • session duration;

  • form interactions;

  • cookie identifiers;

  • advertising identifiers; and

  • website performance and error information.

Managed machine and operational information

Where Vender Xpress operates or supports vending equipment, we may collect:

  • machine identification numbers;

  • machine location;

  • machine sales data;

  • transaction dates, times and amounts;

  • product selections;

  • stock levels;

  • temperature readings;

  • equipment status;

  • power or connectivity status;

  • fault and maintenance information;

  • technician activity;

  • advertising views and interactions; and

  • other machine telemetry.

We generally use transaction information for operations, reporting and support. We do not intend to use machine transaction information to identify individual consumers unless this is reasonably necessary for payment support, fraud prevention, refunds, security or legal purposes.

Camera footage

Some managed machines, pods, trailers or sites may use security cameras.

Where cameras are used, footage may capture a person’s image, movements or interactions near the equipment. Camera footage may be used for:

  • security;

  • theft and vandalism prevention;

  • protecting customers, staff and equipment;

  • investigating incidents;

  • resolving disputes;

  • fraud prevention; and

  • responding to lawful requests.

Vender Xpress does not use camera footage for facial recognition, biometric profiling or targeted advertising.

Camera signage will be displayed where reasonably practicable.

 

4. How we collect personal information

We may collect personal information:

  • directly from a person through our website;

  • through contact, quote, purchase, placement or event forms;

  • through telephone calls, emails, SMS messages or live chat;

  • when an account is created;

  • when an order, deposit or payment is made;

  • through contracts, invoices and service records;

  • from site photographs or uploaded files;

  • during installation, delivery, maintenance or support;

  • through managed vending machines and equipment;

  • through cookies, pixels and analytics tools;

  • from event organisers, site hosts or authorised business representatives;

  • from freight, payment, finance or service providers;

  • from publicly available business sources; and

  • where permitted, from advertising or lead-generation platforms.

Where practicable, Vender Xpress will collect personal information directly from the person concerned.

 

5. Why we collect and use personal information

We may collect, hold and use personal information to:

  • respond to enquiries;

  • prepare quotes and proposals;

  • sell machines, pods, trailers and related equipment;

  • assess placement applications;

  • assess whether a site is commercially and operationally suitable;

  • evaluate event enquiries;

  • process orders, deposits and payments;

  • arrange freight, delivery and installation;

  • provide finance referrals;

  • establish and manage customer accounts;

  • provide warranty support;

  • provide maintenance and technical support;

  • manage machine inventory and telemetry;

  • operate vending placements and events;

  • prevent theft, fraud and unauthorised access;

  • manage safety and security incidents;

  • improve our website, products and services;

  • measure website and advertising performance;

  • communicate service updates;

  • send marketing communications where permitted;

  • maintain business and accounting records;

  • comply with legal obligations;

  • enforce contracts and protect legal rights; and

  • manage complaints and disputes.

Where information is requested in a form, a person may choose not to provide it. However, Vender Xpress may then be unable to provide a quote, assess a placement, process an order or deliver the requested service.

 

6. Website cookies and tracking technologies

The Vender Xpress website uses or may use cookies and similar technologies.

These may include:

  • Wix Analytics;

  • Google Analytics;

  • Google Ads tracking;

  • Meta or Facebook Pixel;

  • TikTok Pixel;

  • live chat tools;

  • reCAPTCHA or other spam-prevention tools;

  • essential website cookies;

  • preference cookies;

  • analytics cookies; and

  • advertising cookies.

These technologies may be used to:

  • operate and secure the website;

  • remember visitor preferences;

  • prevent spam and fraudulent activity;

  • understand website use;

  • diagnose performance problems;

  • measure advertising campaigns;

  • create advertising audiences;

  • show more relevant advertising; and

  • understand whether an enquiry followed an advertisement.

Visitors may be able to control non-essential cookies through our cookie banner, cookie settings or browser settings. Blocking cookies may prevent parts of the website from working correctly.

Third party analytics and advertising providers may independently collect and process information under their own privacy policies.

 

7. Payments

Payments may be processed through Wix, banks, merchant service providers, payment terminal providers or other third-party payment processors.

Vender Xpress may receive payment-related information such as:

  • customer name;

  • billing details;

  • payment amount;

  • payment status;

  • transaction reference;

  • payment method type; and

  • partial or masked card information.

Vender Xpress does not intend to directly store complete payment-card numbers, card security codes or online banking passwords.

Payment providers handle payment information under their own terms and privacy policies.

 

8. Marketing communications

Vender Xpress may send product updates, offers, announcements or other marketing communications where:

  • the person has consented;

  • consent can reasonably be inferred where legally permitted; or

  • the communication is otherwise permitted by law.

Marketing consent should be collected using a separate, optional checkbox. Submitting an ordinary enquiry should not automatically subscribe someone to marketing.

Marketing messages will identify Vender Xpress and provide a way to unsubscribe. Unsubscribe requests will be processed as required by applicable law.

Australian commercial email and SMS rules generally require consent, sender identification and a functional unsubscribe method. ACMA also warns against automatically adding one-off enquirers to marketing lists without consent.

A person may unsubscribe by:

Vender Xpress may retain limited contact information on a suppression list so that an unsubscribe request continues to be respected.

 

9. When we may disclose personal information

We may disclose personal information where reasonably necessary to:

  • payment providers;

  • banks and merchant service providers;

  • freight and logistics companies;

  • equipment-finance providers;

  • installers;

  • service technicians;

  • electricians, refrigeration technicians or other contractors;

  • website and hosting providers;

  • Wix and Wix applications;

  • email and CRM providers;

  • cloud-storage providers;

  • analytics providers;

  • advertising platforms;

  • professional advisers;

  • insurers;

  • debt-recovery providers;

  • law-enforcement bodies;

  • courts, regulators and government authorities; and

  • a purchaser or adviser involved in a proposed sale, restructure or transfer of the business.

We will seek additional consent where required, including before providing personal information to an equipment-finance provider for a finance application.

Machine suppliers may receive product specifications, configuration requirements and manufacturing information. Vender Xpress does not ordinarily provide overseas machine suppliers with customer-identifying information.

We do not sell customer personal information to advertisers.

 

10. Overseas processing and disclosure

Some third-party providers used by Vender Xpress operate outside Australia or use international data infrastructure.

Personal information may therefore be stored, processed or accessed in countries including:

  • the United States;

  • Israel;

  • Ireland;

  • South Korea;

  • Taiwan;

  • Singapore; and

  • other countries in which our service providers or their subcontractors operate.

For example, Wix states that site visitor information may be stored in data centres in the United States, Ireland, South Korea, Taiwan and Israel. Other analytics and advertising providers also transfer or process information internationally.

Where applicable, Vender Xpress will take reasonable steps concerning overseas handling in accordance with Australian privacy requirements.

 

11. Data security

Vender Xpress takes reasonable steps to protect personal information against:

  • misuse;

  • interference;

  • loss;

  • unauthorised access;

  • unauthorised modification; and

  • unauthorised disclosure.

Measures may include:

  • password protection;

  • multi-factor authentication;

  • restricted account access;

  • secure payment providers;

  • encrypted website connections;

  • device security;

  • access logging;

  • data backups;

  • staff or contractor access controls;

  • software updates; and

  • secure deletion or de-identification.

No website, transmission or storage method is completely secure. Affected individuals and relevant regulators will be notified where a data breach must be reported under applicable law.

 

12. Retention of personal information

Vender Xpress retains personal information only for as long as reasonably necessary for its business, contractual, safety, warranty, accounting and legal purposes.

Our intended retention periods are:

Unsuccessful enquiries

General enquiries that do not result in a sale, placement, event booking or ongoing relationship will generally be deleted or de-identified 12 months after the last meaningful contact.

Unsuccessful placement applications

Site applications, photographs and related assessment information will generally be deleted or de-identified 12 months after the application is closed, unless the applicant asks us to retain the application for future consideration.

Customer and transaction records

Orders, invoices, payments, accounting records and related transaction information will generally be retained for at least five years, or longer where required by law, a dispute, warranty claim or contractual obligation.

Warranty and service records

Warranty, maintenance and repair records may be retained for the warranty period and for a reasonable period afterwards to manage claims, recurring faults, safety matters and legal obligations.

Customer accounts

Account information may be retained while the account is active and for up to 12 months after closure, except where related transaction, warranty or legal records need to be kept longer.

Camera footage

Routine camera footage will generally be retained for up to 30 days.

Footage connected with theft, vandalism, safety incidents, disputes, insurance claims, legal proceedings or law-enforcement requests may be retained for longer while it remains relevant.

Machine telemetry

Identifiable machine telemetry may generally be retained for up to 24 months, or for the duration of the customer or site relationship. It may then be deleted, aggregated or de-identified unless it remains necessary for safety, warranty, fraud prevention, reporting or legal purposes.

Analytics and advertising information

Analytics and advertising information is retained according to the settings and policies of the relevant provider. Vender Xpress will periodically review these settings and avoid retaining identifiable information longer than reasonably required.

Marketing opt outs

Minimal information needed to honour an unsubscribe request may be retained for as long as necessary to ensure the person is not unintentionally re-added to marketing communications.

When information is no longer reasonably required, Vender Xpress will take reasonable steps to delete or de-identify it, unless its retention is required by law.

 

13. Accessing or correcting personal information

A person may request access to personal information Vender Xpress holds about them or ask for inaccurate, incomplete or outdated information to be corrected.

Requests can be sent to:

Email: Venderxpressglobal@gmail.com
Telephone: 0478 382 316

We may ask for reasonable evidence of identity before providing access or making a correction.

We may refuse access in circumstances permitted by law. Where appropriate, we will provide an explanation for the refusal and information about available complaint options.

 

14. Privacy complaints

A person who believes Vender Xpress has mishandled their personal information may make a complaint by contacting:

Vender Xpress Privacy Enquiries
Email: Venderxpressglobal@gmail.com
Telephone: 0478 382 316
Address: 546 Burnside Road, Gilberton, Queensland, Australia

Please provide:

  • the person’s name and contact details;

  • a description of the privacy concern;

  • relevant dates;

  • supporting information; and

  • the outcome being requested.

Vender Xpress will aim to acknowledge a privacy complaint within seven business days and provide a substantive response within a reasonable period, ordinarily within 30 days.

Where the Privacy Act applies and the complainant is dissatisfied with our response, they may be entitled to contact the Office of the Australian Information Commissioner.

 

15. Data breaches

If Vender Xpress becomes aware of a suspected data breach, it will assess the incident, take steps to contain it and determine whether notification is required.

Where applicable, affected individuals and the Office of the Australian Information Commissioner will be notified if an eligible data breach is likely to result in serious harm.

 

16. Third party websites and services

Our website may contain links to third-party websites, finance providers, payment providers, social-media platforms, freight companies or other services.

Vender Xpress is not responsible for how those third parties collect or handle personal information. Individuals should review the relevant third party’s privacy policy before providing information.

 

17. Children’s privacy

The Vender Xpress website and services are intended primarily for businesses, commercial customers, site representatives and event organisers.

We do not knowingly seek to collect personal information directly from children. Where we become aware that personal information has been provided by a child without appropriate authority, we may delete that information where reasonably practicable.

 

18. Automated decision making

Vender Xpress does not currently use personal information in an automated decision-making system that makes decisions reasonably expected to significantly affect an individual’s rights or interests.

If this changes, this Privacy Policy will be updated to explain the types of personal information used and the kinds of decisions made.

 

19. Changes to this Privacy Policy

Vender Xpress may update this Privacy Policy as its products, services, technology or legal obligations change.

The latest version will be published on the Vender Xpress website with an updated effective date.

 

20. Contact details

Questions about this Privacy Policy or the handling of personal information can be directed to:

Vender Xpress
Tyrus Robert Ian Ridley trading as Vender Xpress
ABN: 32 961 964 695
Email: Venderxpressglobal@gmail.com
Telephone: 0478 382 316
Address: 546 Burnside Road, Gilberton, Queensland, Australia

bottom of page