top of page

Vender Xpress Website Terms and Conditions

Effective date: 26 July 2026

1. About these Terms

These Website Terms and Conditions govern access to and use of the Vender Xpress website, including any enquiries, quote requests, placement applications, event-booking requests, account features and purchases made through or in connection with the website.

By using this website, submitting a form, creating an account or placing an order, you agree to these Terms.

Additional terms may apply to individual products or services, including:

  • quotations;

  • order forms;

  • invoices;

  • equipment sale agreements;

  • pre-order agreements;

  • warranty documents;

  • vending placement agreements;

  • event service agreements;

  • finance-provider agreements; and

  • installation or servicing agreements.

Where additional written terms conflict with these Website Terms, the additional written terms will apply to that particular transaction to the extent of the inconsistency.

 

2. Business details

Vender Xpress is operated by:

Legal name: Tyrus Robert Ian Ridley
Trading name: Vender Xpress
ABN: 32 961 964 695
Email: Venderxpressglobal@gmail.com
Telephone: 0478 382 316
Address: 546 Burnside Road, Gilberton, Queensland, Australia

In these Terms, “Vender Xpress”, “we”, “us” and “our” refer to Tyrus Robert Ian Ridley trading as Vender Xpress.

“You” and “your” refer to the person accessing the website, submitting an enquiry or purchasing or requesting goods or services.

 

3. Website purpose

The website provides information concerning products and services that may include:

  • commercial vending machines;

  • coffee, ice-cream and hot-food vending equipment;

  • vending pods;

  • vending trailers;

  • managed vending placements;

  • event vending services;

  • freight coordination;

  • installation and commissioning;

  • parts, maintenance and technical support;

  • advertising services;

  • customer accounts;

  • machine monitoring and telemetry; and

  • referrals to equipment-finance providers.

Website content is general information. Exact specifications, inclusions, pricing, availability, delivery arrangements and contractual commitments will be stated in the applicable written quotation, order form or service agreement.

 

4. Authority to use the website and enter agreements

You must not use the website unlawfully or submit false, misleading or unauthorised information.

By submitting an order or accepting a quotation on behalf of a business or organisation, you confirm that:

  • you are at least 18 years old;

  • you have authority to act for that business or organisation; and

  • you have authority to accept the relevant quotation or agreement.

We may request evidence of your identity or authority before accepting an order or booking.

 

5. Website information

We take reasonable steps to keep website information accurate and current. However:

  • products may be changed or discontinued;

  • photographs may show optional equipment;

  • colours may appear differently between screens;

  • dimensions and capacities may vary between configurations;

  • supplier specifications may change;

  • lead times may change;

  • stock may be unavailable;

  • freight estimates may change; and

  • website errors may occasionally occur.

A website listing is not a binding offer to supply a product at a particular price.

We may correct genuine errors before accepting an order. If an error is discovered after payment, we will contact you and provide an appropriate option, which may include proceeding on corrected terms, selecting an alternative or receiving a refund.

 

6. Supplier images, renders and concept material

The website may include:

  • supplier-provided photographs;

  • factory demonstration videos;

  • computer-generated renders;

  • concept images;

  • prototype imagery; and

  • images showing optional accessories or example configurations.

These images are illustrative unless expressly identified as photographs of the exact machine or unit being supplied.

Your written quotation and approved specification sheet will determine the product configuration included in your order.

 

7. Enquiries and quotations

Submitting an enquiry does not:

  • create a contract;

  • reserve stock;

  • guarantee availability;

  • guarantee approval for a placement;

  • confirm an event booking; or

  • require either party to proceed.

Unless stated otherwise, quotations are valid for the period shown on the quotation.

A quotation may be withdrawn before acceptance where:

  • stock becomes unavailable;

  • supplier pricing changes;

  • freight requirements change;

  • a specification is no longer available;

  • an obvious pricing error occurred; or

  • circumstances outside our reasonable control prevent supply.

A contract is formed only when:

  1. you accept the written quotation or order agreement in the required manner;

  2. we confirm acceptance of the order; and

  3. any required deposit or initial payment has cleared.

 

8. Prices and GST

All prices are in Australian dollars.

Prices will state whether they:

  • include GST;

  • exclude GST;

  • include freight;

  • exclude freight;

  • include installation; or

  • include optional equipment.

Where a public-facing price is directed to consumers, we will display the minimum total price as required by applicable law.

A business quotation may show:

  • the price excluding GST;

  • the GST amount; and

  • the total price including GST.

Unless expressly included in writing, prices do not include:

  • freight;

  • tailgate delivery;

  • depot handling;

  • transit cover;

  • installation;

  • electrical work;

  • plumbing;

  • data connections;

  • foundations or site preparation;

  • lifting equipment;

  • crane or forklift hire;

  • permits;

  • inductions;

  • accommodation;

  • regional travel;

  • site access charges;

  • custom graphics;

  • payment terminals; or

  • third party merchant fees.

 

9. Orders and specifications

You are responsible for reviewing the quotation and confirming that:

  • the correct model is listed;

  • dimensions are suitable;

  • power requirements can be met;

  • the selected configuration is correct;

  • doorways and access routes are adequate;

  • the delivery address is correct;

  • optional features are included;

  • payment-system requirements are suitable; and

  • the product is appropriate for its intended use.

Changes requested after acceptance may:

  • increase the price;

  • delay production;

  • affect freight charges;

  • require a new quotation; or

  • be unavailable once manufacturing has begun.

No requested change is effective until confirmed by us in writing.

 

10. Pre orders and special order products

Some products are manufactured, imported or configured after an order is accepted.

Any stated production or delivery period is an estimate unless we expressly guarantee a date in writing.

Lead times may be affected by:

  • factory production;

  • supplier availability;

  • international shipping;

  • port congestion;

  • customs processing;

  • biosecurity inspections;

  • weather;

  • industrial action;

  • carrier delays;

  • compliance testing;

  • public holidays; and

  • other events beyond our reasonable control.

We will take reasonable steps to keep you informed about material delays.

You must not arrange contractors, site closures, events or other dependent work based solely on an estimated delivery date unless we have confirmed the relevant timing in writing.

 

11. Deposits

The deposit amount and due date will be specified in your quotation or order agreement.

A deposit may be used to:

  • reserve production capacity;

  • purchase equipment or components;

  • begin customisation;

  • pay suppliers;

  • arrange freight;

  • secure third-party services; or

  • cover other costs connected with your order.

If you cancel an order without a right to do so under applicable law, we may deduct from amounts paid:

  • reasonable costs already incurred;

  • non-refundable supplier payments;

  • customisation costs;

  • administration reasonably connected with the cancellation;

  • freight cancellation charges; and

  • other losses reasonably caused by the cancellation.

Any remaining balance will be refunded.

We will not rely on a blanket “no refunds under any circumstances” policy. Nothing in this clause limits rights available under the Australian Consumer Law.

If we cannot supply an ordered product, we may offer:

  • a reasonable alternative;

  • a revised delivery arrangement; or

  • a refund of the amount paid for the unavailable product.

We will not substitute a materially different product without your agreement.

 

12. Payment

Payment must be made using an approved payment method stated on the website, quotation or invoice.

Payment methods may include:

  • electronic bank transfer;

  • card payment through an approved provider;

  • an approved payment link;

  • equipment finance; or

  • another method agreed in writing.

Funds must clear before goods are released unless written credit terms have been approved.

You are responsible for ensuring that:

  • payment is made to the account stated on the genuine Vender Xpress invoice;

  • invoice details are checked before payment;

  • payment references are correct; and

  • suspected invoice fraud is reported before funds are transferred.

Do not rely solely on emailed changes to bank details. Confirm any changed details by calling the published Vender Xpress telephone number.

Card surcharges, where charged, will not exceed the amount permitted by applicable law.

 

13. Late payments

Where an amount remains unpaid after its due date, we may:

  • suspend production;

  • withhold delivery;

  • suspend services;

  • postpone installation;

  • recover reasonable debt recovery costs; or

  • exercise other rights stated in the relevant agreement.

We will provide reasonable notice where practicable.

Title to goods does not transfer until all amounts owing for those goods have been paid in cleared funds.

 

14. Equipment finance

Finance information on the website is general information only.

Finance may be provided by independent third-party providers. Approval is:

  • subject to the provider’s eligibility requirements;

  • subject to credit assessment;

  • not guaranteed by Vender Xpress; and

  • governed by the provider’s separate terms.

Vender Xpress is not the lender unless expressly stated otherwise.

You should review the finance provider’s:

  • interest rates;

  • fees;

  • security requirements;

  • repayment schedule;

  • default conditions; and

  • privacy policy.

 

15. Freight quotations

Freight prices depend on information supplied by you, including:

  • collection and delivery postcodes;

  • machine dimensions and weight;

  • commercial or residential delivery;

  • forklift availability;

  • tailgate requirements;

  • depot collection;

  • restricted access;

  • delivery time restrictions;

  • remote-area requirements; and

  • number of pallets or crates.

A freight quotation may change where the information supplied is inaccurate or incomplete.

Additional carrier charges may apply for:

  • residential delivery;

  • redelivery;

  • waiting time;

  • failed delivery;

  • tailgate service;

  • manual handling;

  • address changes;

  • limited access;

  • remote-area delivery;

  • storage;

  • futile collection; or

  • site delays.

Where a charge results from incorrect or incomplete information supplied by you, you are responsible for that additional charge.

 

16. Delivery

You must provide:

  • a safe and lawful delivery location;

  • clear vehicle access;

  • suitable unloading facilities;

  • authorised personnel;

  • any required forklift or lifting equipment; and

  • accurate access information.

Delivery does not ordinarily include:

  • moving equipment through a building;

  • removing doors or windows;

  • stairs;

  • lifting equipment over obstacles;

  • electrical connection;

  • plumbing;

  • final positioning;

  • unpacking;

  • removal of packaging; or

  • installation,

unless specifically included in writing.

If delivery cannot be completed due to unsuitable access, absent personnel or inaccurate information, redelivery and storage charges may apply.

 

17. Risk and ownership

Unless a written agreement states otherwise:

  • ownership remains with Vender Xpress until full payment has cleared;

  • risk passes to you when the goods are delivered to the agreed delivery location and accepted by you or your representative; and

  • where you independently appoint your own carrier, risk may pass when the goods are collected by that carrier.

This clause does not limit any rights or remedies that cannot lawfully be excluded.

 

18. Inspection on delivery

You should inspect goods promptly after delivery.

Visible freight damage should be:

  • photographed;

  • recorded on the carrier’s delivery document where possible; and

  • reported to us as soon as reasonably practicable.

Keep all crates and packaging while a freight-damage claim is being assessed.

A delay in reporting does not remove any non-excludable legal right, but it may make it harder to establish when or how damage occurred.

 

19. Site preparation and installation

Unless installation is expressly included, you are responsible for ensuring the site has:

  • suitable foundations and flooring;

  • adequate ventilation;

  • suitable electrical supply;

  • internet or mobile connectivity where required;

  • safe access;

  • required permits;

  • weather protection;

  • drainage or plumbing where applicable;

  • adequate clearances; and

  • compliance with building, workplace and site rules.

Electrical, plumbing, refrigeration and other regulated work must be performed by appropriately qualified or licensed persons where required.

We are not responsible for delay or additional costs caused by an unsuitable or unprepared site.

 

20. Payment terminals and merchant accounts

Payment-terminal hardware, merchant accounts and transaction-processing services may be provided by third parties.

Unless expressly stated otherwise:

  • you are responsible for opening and maintaining your merchant account;

  • approval by a payment provider is not guaranteed;

  • transaction fees are payable under the provider’s terms;

  • settlement timing is controlled by the provider;

  • internet or mobile coverage may be required; and

  • Vender Xpress does not control provider outages or account suspensions.

A machine described as “payment-ready” does not necessarily include an approved merchant account or active processing service.

 

21. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any:

  • consumer guarantee;

  • warranty;

  • condition;

  • right; or

  • remedy

that cannot lawfully be excluded or modified, including rights under the Australian Consumer Law.

Where goods or services fail to comply with a non-excludable guarantee, remedies may include repair, replacement, refund, cancellation or compensation, depending on the circumstances and applicable law.

Any voluntary Vender Xpress warranty operates in addition to these legal rights.

 

22. Voluntary warranties

Any voluntary warranty offered by Vender Xpress will be described in a separate written warranty document.

A warranty claim may require:

  • proof of purchase;

  • the machine serial number;

  • photographs or videos;

  • fault information;

  • remote diagnostics;

  • maintenance records; and

  • reasonable access for inspection.

A voluntary warranty may exclude problems caused by:

  • misuse;

  • vandalism;

  • unauthorised modifications;

  • unsuitable power supply;

  • incorrect installation;

  • failure to complete required maintenance;

  • pest or water damage;

  • accidental damage;

  • use outside the product specification; or

  • repairs performed by unauthorised persons.

These exclusions do not limit rights that cannot lawfully be excluded.

 

23. Returns and cancellations

Change-of-mind returns are not automatically available for:

  • commercial equipment;

  • imported products;

  • custom-built products;

  • configured machines;

  • special orders; or

  • products manufactured specifically for the customer.

Any agreed change-of-mind return may be subject to:

  • prior written approval;

  • the product being unused and undamaged;

  • original packaging;

  • return freight;

  • inspection;

  • reasonable restocking or handling costs; and

  • deduction of non-recoverable costs.

This clause does not apply where a return, refund, repair or replacement is required under applicable law.

 

24. Managed placement applications

Submitting a machine or pod placement application does not guarantee approval or installation.

We may consider factors including:

  • daily traffic;

  • staff numbers;

  • operating hours;

  • site security;

  • competition;

  • site access;

  • sales potential;

  • power availability;

  • distance from service routes;

  • proposed commission;

  • operating costs; and

  • suitability for the requested equipment.

We may accept or decline an application at our discretion, provided we do not act unlawfully.

An approved placement requires a separate written Placement Agreement dealing with matters such as:

  • ownership of equipment;

  • installation;

  • electricity and site access;

  • stocking;

  • maintenance;

  • commissions or site benefits;

  • exclusivity;

  • security;

  • operating hours;

  • relocation;

  • damage;

  • insurance;

  • term; and

  • termination.

No equipment will be installed solely because an online application was submitted.

 

25. Event enquiries and trailer bookings

Submitting an event enquiry does not create a booking.

An event booking is confirmed only when:

  • we approve the event;

  • the parties accept the written event proposal or agreement;

  • any required deposit clears; and

  • required site information is provided.

Event proposals may consider:

  • attendance;

  • dates and operating hours;

  • travel distance;

  • access;

  • parking;

  • power;

  • competitor restrictions;

  • permits;

  • site fees;

  • weather exposure;

  • expected sales;

  • staffing;

  • product requirements; and

  • advertising opportunities.

Specific cancellation, postponement, weather, access and refund conditions will be set out in the Event Services Agreement.

 

26. Customer accounts

You are responsible for:

  • keeping login details secure;

  • using strong passwords;

  • restricting staff access;

  • notifying us of suspected unauthorised access; and

  • ensuring account information remains accurate.

You must not:

  • share access with unauthorised people;

  • attempt to access another customer’s information;

  • interfere with telemetry;

  • bypass security controls; or

  • use account data unlawfully.

We may temporarily suspend access where reasonably necessary to address security, misuse, non-payment or technical issues.

 

27. Information and files submitted by users

You must have the right to submit any:

  • photographs;

  • site maps;

  • logos;

  • written material;

  • contact details;

  • videos; or

  • other files

provided through the website.

You must not upload content that:

  • infringes intellectual-property rights;

  • unlawfully identifies another person;

  • contains malicious code;

  • is deceptive;

  • is unlawful;

  • contains unnecessary sensitive information; or

  • exposes confidential information without authority.

You grant Vender Xpress a limited right to use submitted material for the purpose for which it was provided, including assessing a site, preparing a quotation, configuring equipment or delivering the requested service.

 

28. Intellectual property

Unless otherwise stated, the website and its content are owned by or licensed to Vender Xpress.

This includes:

  • branding;

  • logos;

  • text;

  • page designs;

  • graphics;

  • photographs;

  • renders;

  • videos;

  • brochures;

  • product descriptions;

  • downloadable documents; and

  • software elements.

You may view and download website material for legitimate personal or internal business evaluation.

You must not, without permission:

  • reproduce substantial website content;

  • use Vender Xpress branding;

  • republish images;

  • scrape the website;

  • create misleading copies;

  • remove copyright notices; or

  • imply endorsement or affiliation.

Third-party brands and supplier materials remain the property of their respective owners.

 

29. Prohibited website use

You must not:

  • interfere with website security;

  • introduce malicious software;

  • attempt unauthorised access;

  • scrape or harvest personal information;

  • submit fraudulent enquiries;

  • impersonate another person;

  • send spam;

  • overload the website;

  • reverse engineer restricted systems; or

  • use the website in violation of applicable law.

We may restrict access where reasonably necessary to protect the website, our users or the business.

 

30. Third party websites and services

The website may link to:

  • finance providers;

  • freight companies;

  • payment providers;

  • social media platforms;

  • mapping services;

  • manufacturers; and

  • other third parties.

A link does not necessarily mean that Vender Xpress endorses every product, statement or practice of the third party.

Third party services are governed by their own terms and privacy policies.

 

31. Privacy

Personal information is handled in accordance with the Vender Xpress Privacy Policy.

By submitting information through the website, you acknowledge that the information will be handled as described in that policy.

Marketing consent is separate from consent to the handling of information required to respond to an enquiry or provide a service.

​

32. No guaranteed revenue or site performance

Any figures, examples, calculators, case studies or projections concerning:

  • sales;

  • profit;

  • customer traffic;

  • transaction numbers;

  • payback periods;

  • advertising income; or

  • machine performance

are illustrative only unless expressly guaranteed in a signed written agreement.

Actual results depend on factors including:

  • site quality;

  • foot traffic;

  • product pricing;

  • product selection;

  • operating hours;

  • seasonality;

  • competition;

  • downtime;

  • stock availability;

  • maintenance;

  • customer behaviour; and

  • local conditions.

You are responsible for conducting your own commercial assessment before purchasing or operating equipment.

 

33. Website availability

We do not guarantee uninterrupted access to the website.

The website may be unavailable due to:

  • maintenance;

  • updates;

  • hosting outages;

  • cyber incidents;

  • telecommunications failures; or

  • circumstances beyond our reasonable control.

We may modify or discontinue website features, provided doing so does not remove rights already acquired under an accepted order or agreement.

 

34. Liability

To the maximum extent permitted by law, Vender Xpress is not liable for loss caused solely by:

  • reliance on general website information rather than a confirmed quotation;

  • inaccurate information supplied by you;

  • unauthorised modification of equipment;

  • failure to prepare a site;

  • third-party payment-provider decisions;

  • third-party finance decisions;

  • carrier delays outside our reasonable control;

  • telecommunications outages; or

  • use of goods outside their documented purpose.

Nothing in these Terms excludes liability where doing so would be unlawful.

Where liability can lawfully be limited, it will be limited only to the extent that is fair, reasonable and permitted by applicable law.

 

35. Your responsibility for losses

You are responsible for reasonable loss or damage caused by:

  • your unlawful use of the website;

  • false information knowingly supplied by you;

  • your infringement of another person’s intellectual-property rights;

  • your unauthorised modification of equipment; or

  • your material breach of an accepted agreement.

You are not responsible for loss to the extent that it was caused by Vender Xpress or another person.

 

36. Events outside reasonable control

Neither party is responsible for delay caused by an event genuinely outside its reasonable control, such as:

  • natural disasters;

  • severe weather;

  • fire;

  • war;

  • government restrictions;

  • port closure;

  • industrial action;

  • major transport disruption;

  • widespread telecommunications failure;

  • epidemic or pandemic restrictions; or

  • supplier shutdown.

The affected party must take reasonable steps to reduce the impact and communicate material delays.

This clause does not allow Vender Xpress to retain payment indefinitely without supplying the agreed goods or services. Any cancellation or refund rights will be determined by the agreement and applicable law.

 

37. Changes to these Terms

We may update these Terms to reflect changes to:

  • the website;

  • business operations;

  • products;

  • technology;

  • service providers; or

  • applicable requirements.

Updated Terms will apply from the effective date displayed on the website.

Changes will not retrospectively alter an order already accepted unless:

  • both parties agree;

  • the change benefits the customer; or

  • the change is required by law.

 

38. Severability

If a provision of these Terms is invalid or unenforceable, that provision will be read down or removed to the minimum extent necessary.

The remaining provisions will continue to operate.

 

39. No waiver

A failure or delay in enforcing a right does not automatically waive that right.

A waiver must be clearly communicated in writing.

 

40. Governing law

These Terms are governed by the laws of Queensland, Australia.

Subject to any rights to bring a matter elsewhere under applicable law, the parties submit to the courts and tribunals having jurisdiction in Queensland.

 

41. Contact

Questions about these Terms can be directed to:

Vender Xpress
Tyrus Robert Ian Ridley trading as Vender Xpress
ABN: 32 961 964 695
Email: Venderxpressglobal@gmail.com
Telephone: 0478 382 316
Address: 546 Burnside Road, Gilberton, Queensland, Australia

bottom of page